Introduction
This Privacy Policy explains how Kalakrati Imaginations (“we”, “us”) collects, uses, and protects information when you use our website and related services. By using the site, you agree to this policy alongside our Terms & Conditions.
Information we collect
- Account and identity data when you sign in or register (e.g. name, email, phone) — including data processed by our authentication provider.
- Order details: shipping and billing addresses, items purchased, payment status (payments are processed by secure third-party providers; we do not store full card numbers on our servers).
- Technical data such as device type, browser, IP address, and cookies used for security, preferences, and analytics.
- Communications you send us (support emails, return notes, reviews).
How we use information
- To process, fulfil, and support your orders — including delivery, returns, and refunds.
- To prevent fraud, secure our systems, and comply with legal obligations.
- To improve our website, product assortment, and customer experience.
- To send transactional messages (order updates); marketing only where you have opted in, where applicable.
Sharing and processors
We share data with service providers who help us run the store — for example payment gateways, shipping partners, cloud hosting, email, and authentication. They may process data only on our instructions and subject to their own policies.
Retention and security
We retain order and account information as long as needed for legal, tax, and operational purposes, then delete or anonymise it in line with our practices. We use industry-standard safeguards; no method of transmission over the internet is 100% secure.
Your rights
Depending on applicable law, you may have rights to access, correct, delete, or restrict certain processing of your personal data, or to object to direct marketing. Contact us to exercise these rights; we may need to verify your identity first.
Children
Our services are not directed at children under 16. We do not knowingly collect personal information from children.
Updates
We may update this policy from time to time. The “Last updated” date on this page will change when we do; continued use of the site after changes constitutes acceptance of the revised policy.